Covid- 19

Hygiene is most important when Im making my products. Extra precautions are in place during this unsettled time.  My website is open for sales and all stock is ready for posting. I will now be posting daily now as things are starting getting better and more people are going back to work.

Payments

All payments will be via Paypal, you dont need a Paypal account to buy from me . 
I can now take stripe payments. 

Orders

All orders will be sent within the next working day. Most orders will arrive in 1-5 days but please allow up to 7 days. In busier times leading up to Christmas / holiday times etc. Please allow up to 10 days. 

Postage

Free postage on orders over £20.

All  orders under £20 Postage is £3 per order.  All orders will be sent via Royal Mail. Large orders may be delivered via a courier. I will let you have all details.

Europe and International shipping

Please contact me with your order so I can quote for shipping. At present these orders will be invoiced via Square. Payment will be needed within 24hours and then I will ship Standard shipping unless you would like tracking.I will always quote both.  Large orders will be sent via tracked. 

Packaging

I will try to be environmentally friendly as much as possible and if a box can be re-used I will use it as this helps me to keep costs low.  I pack wax melts in packets which are fully recycable.   Posting bags / boxes can be recycled. 

Returns

Any returns will be accepted when returned in 14 days in there original packaging without any damage, and have not been opened.  Any damaged items I would need to have photographic evidence before an exchange or refund is given. 

Legal

I am fully CPL compliant and fully insured. All my soaps and shampoo bars have been fully assessed and are are added to the cosmetic portal making me complient to sell my products.

Privacy

No persons details will be stored by me or passed on to any third parties.  Your details will only be used to post out your orders.  By ordering from me, you are giving me permission to use your details to post your order.  I will not have any access to your payments this is done via Paypal or Square if you are an inernational customers.    

Orders

Orders are very welcome for any special occassion such as weddings or birthdays, baby showers, hen parties etc.  Please order with as much notice as you can so I can fulfill your order.  Please contact me for your requirements.  A 50% deposit will be taken when ordering. 

Parties / Events

I am available to do home parties or events within a 20 mile radius of Chatteris, Cambridgeshire. Please contact me via the contact page