Covid- 19

Hygiene is most important when I'm making my products. Extra precautions are in place during this unsettled time.  My website is open for sales and all stock is ready for posting. I will post on working days,  Monday - Friday.  Please allow extra time for postal delays due to restrictions in certain areas. 

Payments

All payments will be via Paypal or Stripe, you dont need a Paypal or a stripe account to buy from me . If its a custom order you will be invoiced via square invoices.

Website Orders

All orders will be sent within the next working day. Most orders will arrive in 1-5 days but please allow up to 7 days. In busier times leading up to Christmas / holiday times etc. Please allow up to 10 days. 

Custom Order

Orders are very welcome for any special occassion such as weddings or birthdays, baby showers, hen parties etc.  Please order with as much notice as you can so I can fulfill your order. Most orders will require a minimum 28 days notice if i need to order items to make the order. Large orders may need longer.  Please contact me for your requirements.  A 50% deposit will be taken when ordering and final payment will be required before order is delivered. 

Postage

I now only post in Uk .

Free postage on orders over £25

All  orders under £25 Postage is £3.20 per order.  All orders will be sent via Royal Mail. Large orders may be delivered via a courier. I will let you have all tracking details if this happens. 

Packaging

I try to be environmentally friendly as much as possible and if a box can be re-used I will use it as this helps me to keep costs low.  I pack wax melts in clam shells which are fully recycable. Bath Bombs are packed in nativia eco wrap which is biodegradable. I use biodegradable packing peanuts, bubble wrap and tissue paper when posting out parcels.

Returns

 Returns will be accepted when returned within 21 days . This does not include soaps or bath products at the present time.  Please contact me within 48 hours via email . Any damaged items I would need to have photographic evidence. Without this no refund or exchange will be given.

Legal

I am fully insured. I am CPL complient for my wax melts and candles. All my bath and beauty products have been fully assessed and are are added to the Uk cosmetic portal making me complient to sell my products. I'm also a member of Craft Soap and Toiletry Makers in which you can only be a member if you have had your products assessed and show proof of this. 

Privacy

No persons details will be stored by me or passed on to any third parties.  Your details will only be used to post out your orders.  By ordering from me, you are giving me permission to use your details to post your order.  I will not have any access to your payments this is done via Paypal, Stripe or if an order via square invoice.

Parties / Events

I am available to do home parties or events within a 20 mile radius of Chatteris, Cambridgeshire. Please contact me via the contact page

Wholesale Orders

If you are a business and wanting to sell my products . Please contact me for more details.